Terms and conditions.

01About these terms

These terms and conditions ("Terms") apply to your use of www.kukeyunlocks.com (the "Website") and to enquiries, proposals and services provided by KU Key Unlocks ("KU", "we", "us"). By using the Website or engaging our services, you agree to these Terms. If you are using them on behalf of a business, you confirm that you are authorised to bind that business.

02Our services and proposals

Our services — including lead generation, outreach, appointment setting and deal closing support — are provided under a written proposal, statement of work or service agreement (an "Agreement"). Each Agreement sets out the scope, fees, timeline and any specific terms. If anything in an Agreement conflicts with these Terms, the Agreement takes priority.

Information on the Website, including programme descriptions, the pipeline audit, the proposal builder and example reports, is general information to help you understand our services. It is not an offer, a quote or a guarantee. Example figures and fictional examples are labelled as such.

03No guarantee of results

Sales outcomes depend on many factors outside our control, including your market, offer, pricing, timing, competition and how you handle meetings and proposals. While we work diligently and professionally, we do not guarantee any specific number of leads, replies, meetings, deals or revenue unless an Agreement expressly says so. Any results we describe from past work relate to specific engagements and are not a prediction of future results.

04Your responsibilities as a client

You agree to provide accurate information, timely feedback and approvals, and access to calendars, tools or materials we reasonably need.

You are responsible for your products, services, claims and offers, for any messaging you approve, and for making sure that what you sell is lawful in the markets we target for you.

You will promptly tell us about any opt-out, complaint or legal request you receive relating to our outreach, so that we can act on it. Where we act on your instructions in relation to personal information, each party will comply with its obligations under applicable data protection and anti-spam laws.

05Fees and payment

Fees, payment terms, billing frequency and any minimum term are set out in your Agreement. Unless stated otherwise, invoices are payable by the due date shown, fees are exclusive of applicable taxes, and we may pause services if invoices remain unpaid after reasonable notice. Fees for work already performed are not refundable unless your Agreement says otherwise.

06Changes, pausing and cancellation

Each party may end an engagement as set out in the Agreement. If the Agreement is silent, either party may end a monthly engagement with 30 days' written notice. Fees for work performed up to the end date remain payable.

07Confidentiality

Each party will keep the other's confidential business information confidential and use it only for the engagement, except where disclosure is required by law. This continues after the engagement ends.

08Intellectual property

The Website, its design, text, graphics, logos, the KU Key Unlocks name and marks, and our methods, templates and tools belong to KU or our licensors. You may view and share Website pages for your own business purposes but may not copy, reproduce or reuse them commercially without our written permission.

Unless an Agreement states otherwise, once fees are paid you may use the deliverables we create for you, such as prospect lists and messaging, for your own business. We keep the right to use our general know-how, methods and templates.

09Acceptable use of the Website

You agree not to misuse the Website, including by attempting unauthorised access, introducing malicious code, scraping it at scale, submitting false or spam enquiries, or using it in breach of any law.

10Third-party links and tools

The Website and our services may link to or use third-party websites and tools. We are not responsible for their content, availability or practices, and their own terms apply.

11Disclaimer

The Website is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties and representations that are not expressly stated in these Terms or an Agreement, including implied warranties of fitness for a particular purpose.

12Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

Subject to that, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, business, opportunity, goodwill or data, however caused.

Our total liability arising out of or in connection with any engagement is limited to the fees you paid us for the services giving rise to the claim in the three (3) months before the event giving rise to the claim. Our liability in connection with the free use of the Website is limited to the maximum extent permitted by law.

13Indemnity

You agree to indemnify KU against claims, losses and costs arising from your products, services or offers, from content or instructions you provide or approve, or from your breach of these Terms or of applicable law.

14Changes to these Terms

We may update these Terms from time to time. The version on the Website on the date you use it, or the version referred to in your Agreement, applies. The date at the top shows when they were last changed.

15Governing law and disputes

These Terms and any engagement are governed by the law specified in your Agreement. If no law is specified, they are governed by the laws of the jurisdiction in which KU Key Unlocks is registered. Before starting formal proceedings, each party agrees to try in good faith to resolve any dispute by discussion within 30 days of written notice. Nothing in this section removes rights that consumers or businesses cannot waive under the law of their own country.

16General

If any part of these Terms is found unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver of it. These Terms, together with any Agreement, form the entire agreement between us about their subject matter.

17Contact

KU Key Unlocks · Email: info@kukeyunlocks.com · Phone: +1 (519) 930-1233.